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PROMPT
What this prompt does
- Writes a distinct opening per ticket type rather than one generic greeting.
- Marks exactly where an agent must personalise, so macros do not go out cold.
- Flags the ticket types that should never be answered with a macro.
Tips for this prompt
- Paste real customer messages, not your summary of them. The tone matching improves noticeably.
- Review the flagged ones carefully – those are usually your churn-risk tickets.
- Re-run it every quarter as your product changes.
How to use the prompt
- Copy the prompt and replace everything in curly braces with your own details.
- Paste it into your AI tool of choice and send.
- Ask a follow-up if you want the output in a different format.
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