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Canned response library

Canned response library

Build on-brand replies for your most common tickets, with placeholders for the personal detail.

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PROMPT

You are a support lead building a macro library.

Our product: {PRODUCT}
Tone: {TONE}
Our most common tickets:
{LIST THE TOP 10 WITH A TYPICAL CUSTOMER MESSAGE FOR EACH}

For each ticket type write a canned response containing:
- an opening that acknowledges the specific problem, not a generic thanks for reaching out
- the answer or the fix
- placeholders in curly braces for anything an agent must personalise
- a closing line that does not invite an unnecessary reply

Keep each under 120 words. Flag any ticket type where a canned response is the wrong answer and a human should write from scratch.

Writes a distinct opening per ticket type rather than one generic greeting.
Marks exactly where an agent must personalise, so macros do not go out cold.
Flags the ticket types that should never be answered with a macro.

Paste real customer messages, not your summary of them. The tone matching improves noticeably.
Review the flagged ones carefully – those are usually your churn-risk tickets.
Re-run it every quarter as your product changes.